Strengthen top-level design, improve standards and norms, and promote the sustainable and healthy development of ＂Internet+government services＂

　　The CPC Central Committee and the State Council attached great importance to the work of "Internet+government services". In April 2016, General Secretary of the Supreme Leader pointed out at the symposium on network security and informatization that it is necessary to promote the modernization of the national governance system and governance capacity through informatization, coordinate the development of e-government, and build an integrated online service platform. Premier Li Keqiang proposed in the government work report of the "two sessions" in 2016 that "Internet+government services" should be vigorously promoted, data sharing among departments should be realized, and residents and the masses should run less errands, handle affairs easily and avoid congestion. In order to strengthen the national integration of "Internet+Government Services" technology and the top-level design and standardization of the service system, according to the unified deployment, the E-government Office of the State Council organized and compiled the "Guide to the Construction of Internet+Government Services" technology system (hereinafter referred to as the "Construction Guide"), which was issued to all regions and departments in the name of the State Council in December 2016. The Construction Guide puts forward the information-based solutions and operation methods to standardize the operation of administrative power and optimize the supply of government services, which is of positive significance for promoting the standardized construction of "Internet+government services" platform in various regions and departments and promoting the sustainable and healthy development of "Internet+government services".

　　First, the "Construction Guide" was compiled at the right time

　　With the deepening of the transformation of government functions and the development of information technology, online government service has become an important way for the government to provide services to the society and the public, and "Internet+government service" is gradually becoming a new way, new channel and new carrier to innovate government management and service. It can be said that the current promotion of "Internet+government services" is just the right time, with foundation, conditions and motivation. It is a major measure for governments at all levels to deepen reform and actively adapt to the situation. It is of great significance for accelerating the transformation of government functions, improving the efficiency of government services, deepening mass entrepreneurship and innovation, further stimulating market vitality and accelerating the formation of new development momentum.

　　Strengthening the national integration of "Internet+government services" technology and the top-level design of service system is not only an important measure to implement the relevant decision-making arrangements in the State Council, but also an urgent need for various regions and departments to promote the work of "Internet+government services". At the same time, the construction of online government service platform in various regions and departments has achieved positive results. However, due to the separate construction, there are great differences between departments and regions, the affairs are not comprehensive, the standardization, fineness and convenience of service information are not high enough, online and offline connectivity is not smooth, cross-regional and cross-departmental information sharing is difficult, business collaboration is difficult, and basic support such as security and identity authentication is insufficient. Many comrades in local departments have reported that the construction of government service technology system is of overall significance. If it is not unified in the top-level design perspective, new information islands and information fragmentation will be formed. It is urgent to strengthen overall planning from the national level and standardize and guide the construction of government service platforms from the technical and content levels.

　　In order to implement the spirit of leading comrades’ important instructions on promoting "Internet+government services", the E-government Office of the State Council focused on the construction of "Internet+government services" platform, information sharing, interconnection and other aspects to promote the pilot demonstration and technical system construction of "Internet+government services". First, organize relevant provinces and cities to carry out pilot demonstrations. Since the beginning of 2016, focusing on the outstanding problems in government services, we have organized Jiangsu, Zhejiang, Guizhou, Gansu and Qingdao to carry out the pilot work of "Internet+government services" to solve a number of blocking points and pain points that restrict the whole online service, improve the integrated support capacity of government services, explore effective methods to realize cross-regional and cross-departmental information sharing, and initially establish a clearly classified, objective and comprehensive evaluation and assessment system. The pilot work was fully affirmed by the leading comrades in the State Council, and it also provided examples and experiences for improving the pertinence and operability of the Construction Guide. The second is to organize the preparation of the "Internet+Government Services" technical system construction guide. Compiling the Construction Guide is not only the key task of the Guiding Opinions of the State Council on Accelerating the Work of Internet+Government Services, but also the key link of the work of Internet+Government Services. The compilation of "Construction Guide" lasted for nearly one year, and received strong support from various regions and departments. We tried to put forward the implementation path and operation method around the last mile of "Internet+government service" from the perspective of the role of informatization through the compilation of the guide.

　　Two, the preparation of the "Construction Guide" is a process of building consensus and solving difficult problems.

　　(A) the main preparation process

　　The E-government Office of the State Council officially started the compilation of the Construction Guide in January 2016. First, a working mechanism with extensive participation of relevant parties has been established. Invite the heads of five local government service agencies and e-government agencies in Jiangsu, Zhejiang, Guizhou, Gansu and Qingdao to set up special working groups; Set up an overall group led by the State-run E-government Office and an expert group composed of experts in e-government related fields; Invite research institutions such as National School of Administration and National Information Center as supporting units; Establish normal working contact with the central network information office, development and reform commission and other functional departments. The second is to carry out in-depth research and discussion exchanges. Organized a technical training and exchange meeting for the construction of "Internet+Government Services" platform for 31 provinces (autonomous regions and municipalities directly under the Central Government); Held a centralized research meeting attended by 10 regions including Beijing, Shanghai, Fujian and Guangdong; Go to relevant areas to carry out field research; Relying on the "Internet+Government Services" series forums of the National School of Administration, some local departments and experts were organized to hold special seminars. Through extensive investigation, we have a comprehensive understanding of the experience, practices and existing problems of various departments in various regions, as well as opinions and suggestions on the compilation of the guide. The third is to combine the pilot demonstration work and key technology research, comprehensively sort out and summarize the current situation and common problems of government services in various regions and departments, and fully absorb the achievements and experiences of exploration and practice in promoting the construction of government service halls and online government service platforms in Beijing, Shanghai, Jiangsu, Zhejiang, Fujian, Guangdong, Hainan, Guizhou, Gansu, Ningxia, Shenzhen, Qingdao, Nanjing and other regions.Organize forces to focus on tackling key problems and prepare the first draft of the Construction Guide. The fourth is to solicit opinions from relevant localities, departments and experts. It has held many expert argumentation meetings, local department symposiums and consultation meetings, and solicited opinions from local departments in writing after the first draft was formed. According to the opinions and suggestions of various departments in various regions, it has been revised and improved many times.

　　(B) several principles to grasp in the preparation work

　　First, adhere to the problem orientation. In view of the difficulties, pain points and blocking points in online government service, such as nonstandard content, inconvenient service, non-interoperability of online government service platforms, non-sharing of data, poor online and offline connectivity, and insufficient standardization of government service, this paper deeply analyzes the reasons, studies and formulates solutions, optimizes the government service structure, improves the construction mechanism, and strives to break through the information barrier. The second is to strengthen the top-level design. According to the requirements of national chess game and local conditions, do a good job in the top-level design of "Internet+government services" and gradually establish technical standards and management norms covering all aspects of the whole process of "Internet+government services". The third is to promote resource integration. Make full use of existing facilities and data resources, optimize and improve the construction level of existing government service platforms in various regions and departments, so as to make up the position and avoid starting a new stove. Guided by norms and supported by platforms, we will give full play to the role of public "channels" and common support, and promote cross-regional, cross-departmental and cross-disciplinary information sharing and business collaboration. The fourth is to pay attention to open collaboration. Make full use of Internet thinking, government and social forces, fully absorb the practical results of pioneering regional exploration, take into account the development reality of different regions, and provide different construction modes and application depth versions for various regions and departments to choose according to the actual situation, focusing on popularization, replication and sustainability, and striving to highlight operability, iteration and foresight.

　　(3) The key problems to be solved in the guide

　　Focusing on solving the outstanding problems existing in the "streamline administration, delegate power, strengthen regulation and improve services", such as the difficulty in handling affairs, examination and approval, running errands, and many certificates, the Construction Guide focuses on the key links of "Internet+government services" business support, basic platforms, key technologies, evaluation and assessment, clarifies the technical framework and service specifications, and formulates technical schemes, management methods and standards for promoting cross-regional and cross-departmental platform interoperability, mutual recognition of licenses, and data exchange. Strengthen the top-level design and standardization of the national integrated "Internet+government service" system, promote the cracking of "information islands" and "data chimneys", so that information can "run more roads" and enterprises and the masses can "run less errands". First, in order to solve the problems of incomplete, irregular and inconvenient online affairs, standardize the construction of business support system, promote the standardization of matters list, work guide, detailed review, collaborative business handling and dynamic management of matters; Second, in view of the problems of non-interoperability and data sharing of online government service platforms, strengthen the construction of basic platform system, realize unified declaration, unified acceptance, centralized handling, unified feedback and whole process supervision of government services, and promote platform integration and data sharing; Third, in view of the general technical obstacles to the development of online government services, improve the construction of key support technology systems, and promote the construction of unified online identity authentication, unified electronic license database, and the application of big data and cloud computing in government services; Fourth, in view of the lack of user experience and evaluation methods of government services, we will promote the construction of evaluation and assessment system, and promote the improvement of government services with electronic monitoring and third-party evaluation as the starting point.

　　Third, strengthen overall planning, form a joint force, and promote the implementation of the "Construction Guide"

　　Promoting "Internet+Government Services" is a systematic project involving the overall situation and far-reaching influence, and it is also a pioneering work. In the next step, in accordance with the decision-making arrangements of the CPC Central Committee and the State Council on promoting "Internet+government services", we will work closely with the relevant departments of the State Council and various departments in various regions, focusing on implementing the Guiding Opinions of the State Council on Accelerating the Work of "Internet+Government Services" and the Notice of the General Office of the State Council on Printing and Distributing the Guide for the Construction of the Technical System of "Internet+Government Services", and strive to reshape this relationship’s government functions and make it practical and convenient. In 2017, the E-government Office of the State Council, together with relevant parties, will strengthen the overall coordination, supervision and inspection, evaluation and evaluation of the implementation of the Construction Guide, do a good job in the publicity, interpretation and training of the Construction Guide, organize relevant regions and departments to carry out pilot demonstrations, supervise and inspect the implementation of the Construction Guide in a timely manner, promote the evaluation and evaluation of the online government service capabilities of various regions and departments in a timely manner, and guide and standardize the integration of online government services of various regions and departments. (Director, State Council E-government Office)
Lu Xiangdong)